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Terms and conditions

Here listed are the terms and conditions (T&Cs) for Edward Groves, 6 The Grove, Headley road, Liphook, GU30 7NX. Hereafter referred to as "Ski and Snowboard Slovakia".

  1. Agreement
    1. 1.1 The terms and conditions of this document together with your booking form comprise the agreement between Ski and Snowboard Slovakia and all those listed on the booking form, on whose behalf the group leader has signed. The contract is deemed to have been made as soon as the signed booking confirmation form is received by Ski and Snowboard Slovakia.
    2. 1.2 The group leader is responsible, on behalf of all other members of the group, for all matters relating to the booking, thus he/she will be personally liable for all monies outstanding from the remainder of the guests.
    3. 1.3 “The group” refers to all persons booked to stay in the accommodation listed on the booking form and also includes any subsequent changes of names to the original booking.
    4. 1.4 If at any time, prior to the start of the holiday, there is a change of group leader Ski and Snowboard Slovakia must be notified, either by email or telephone, by the original group leader and a new booking confirmation and terms and conditions form must be signed by the new group leader and returned to Ski and Snowboard Slovakia before embarking on the holiday.
  2. Bookings
    1. 2.1 Once availability has been confirmed, by Ski and Snowboard Slovakia a booking enquiry will be held for 7 working days, pending receipt of the appropriate deposit (50% of the full holiday price) and the completed booking form.
    2. 2.2 Thereafter the booking will be deemed cancelled and Ski and Snowboard Slovakia reserves the right to re-book the week without notification.
    3. 2.3 The total amount outstanding on your holiday must be paid within 8 weeks of departure. For bookings made within this period the full cost of the holiday will be payable at the time of booking.
    4. 2.4 If the final balance is not received 8 weeks prior to the day the holiday commences Ski and Snowboard Slovakia reserve the right to cancel the booking and any deposits paid will be forfeited (every effort will be made to contact the client to remind them of payment dates). Ski and Snowboard Slovakia then reserves the right to re-book the chalet without further notice.
  3. Alterations to the booking
    1. 3.1 If you wish to alter the booking after the contract is formed, we will do our best to arrange this. An amendment fee of £30 per person will be made for each detail of the booking changed.
  4. Cancellation by you
    1. 4.1 All changes and cancellations must be made in writing and received in our office before the departure date.
    2. 4.2 Your deposit is fully refundable up to 12 weeks before your holiday start date less a 5% admin fee. From 12 - 8 weeks a refund of 50% of your deposit will be given. After 8 weeks no refund will be given on your total holiday price.
  5. Price variations by Ski and Snowboard Slovakia
    1. 5.1 Whilst we reserve the right to change our prices from time to time, your confirmation invoice price will not change.
  6. Holiday Insurance
    1. 6.1 Skiing and snowboarding can be a dangerous pursuit both on and off piste, Ski and Snowboard Slovakia will endeavour to make your trip as safe as possible, but not all risks, dangers and hazards can be anticipated or avoided. Therefore you MUST be insured for the entire duration of your stay which covers you for cancellation, curtailment and winter sports including mountain rescue and repatriation.
  7. Alterations to your holiday by Ski and Snowboard Slovakia
    1. 7.1 Arrangements to your holiday as described in these Booking Conditions are made many months in advance. We reserve the right to make any such necessary changes. Most will be very minor and we will notify you of any major changes. In the event of a major change you have a choice: A) accept the change B) purchase another holiday from us C) cancel your holiday.
  8. Cancellation by Ski and Snowboard Slovakia
    1. 8.1 We reserve the right in any circumstances to cancel your holiday, and to return all money you have paid to us, or offer you an alternative holiday to purchase. However, in no case will we cancel your holiday less than 8 weeks before departure, except for reasons outside our control including, but not limited to reasons of Force Majeure.
  9. Ski and Snowboard Slovakia liability
    1. 9.1 Ski and Snowboard Slovakia does not accept any liability wheresoever or howsoever arising, or pay compensation for:
    2. Any event which Ski and Snowboard Slovakia could not foresee or avoid, amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war)
    3. Any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities.
    4. Limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators.
    5. Travel arrangements made by the group or on behalf of the group.
    6. Any personal injury, illness or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay. This is not intended to exclude any statutory rights the group and/or visitor may have. This agreement and any proceedings there under are to be governed by English Jurisdiction.
    7. 9.2 A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract provided always this does not affect any right or remedy of a third party which exists or is available apart from this Act.
  10. Third Party Activities
    1. 10.1 Ski and Snowboard Slovakia source and book many third party services you use when on holiday, these services are subject to the terms and conditions of the individual companies.
    2. 10.2 Ski and Snowboard Slovakia take no responsibility or liability for his or her service. Any grievance with a third party service should be taken up with the provider directly.
  11. The responsibility of Ski and Snowboard Slovakia
    1. 11.1 The manager, representative and/or supplier at Ski and Snowboard Slovakia organises our ski/ snowboard program with your safety in mind. They have complete discretion to vary or cancel our snow sports programmes such as mountain escorting or lessons according to weather conditions and the experience of the group members.
  12. If you have a complaint
    1. 12.1 We do try to ensure your holiday with us is as enjoyable as possible. If you have a complaint please: a) whilst on holiday. Immediately inform the manager, who will try to put things right quickly. B) on your return home. Within 28 days follow up your complaint by writing to our UK office.
  13. Brochure Information accuracy
    1. 13.1 The Booking Conditions have been prepared from advance information. Whilst every care is taken that this information is correct at time of going to press it has to be remembered that facilities may be withdrawn from Ski and Snowboard Slovakia and holiday particulars as a result. Whilst every effort is made to ensure that all information is correct, Ski and Snowboard Slovakia cannot be held responsible if this should prove inaccurate.
  14. Special requests
    1. 14.1 If you have any special requests that are not covered by the holidays described in our website or these Booking Conditions please let us know. We will try to meet such requests but cannot guarantee to do so.
  15. Valid passports are required for visitors to Slovakia
    1. 15.1 Visas are NOT required for EU citizens. Other nationals may require a visa and should enquire at the Slovakian Embassy.
  16. Flights
    1. 16.1 You are responsible for booking your own flights. Ski and Snowboard Slovakia will assist you in finding suitable flights if you so desire. Ski and Snowboard Slovakia accepts no responsibility for problems with your flights. All problems or complaints about flights should be dealt with directly with your chosen carrier.
  17. Safety standards
    1. 17.1 Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
  18. Ski and Snowboard hire
    1. 18.1 Damage or loss to hired ski/snowboard equipment is entirely your own responsibility and Ski and Snowboard Slovakia will not be liable for any charges incurred. All payments for damage, loss or renewal must be paid to the rental shop by you before departure.
  19. Responsibilities, behaviour and property damage
    1. 19.1 If a guests behaviour is adjudged by the manager and the staff of Ski and Snowboard Slovakia as antisocial and also detrimental to other guests staying at the chalet or have a negative effect on the reputation of Ski and Snowboard Slovakia, the manager reserves the right to terminate their holiday on grounds of antisocial behaviour with no refund to their loss of holiday.
    2. 19.2 If a guest damages any property of Chata Rieka and of Ski and Snowboard Slovakia. The person/s involved will have to pay the full recommended retail price for the damaged goods and items. Failure to pay will result in appropriate legal action and the cancellation of your groups holiday.
    3. 19.3 Any persons not booked into a Ski and Snowboard Slovakia chalet can only visit guests with prior notification and permission of chalet staff, with chalet staff being present at all times. If a client is in breach of the terms and conditions Ski and Snowboard Slovakia reserve the right to refuse to further accommodate them and contractual obligations will be terminated immediately.
  20. Transport and Airport Transfers
    1. 20.1 Ski and Snowboard Slovakia provide a free transportation service to and from the airport and in the resort for your convenience, the use of this vehicle is taken entirely at your own risk and Ski and Snowboard Slovakia take no responsibility for death or personal injury caused through the use of this service. Please note that the use of the vehicle is provided free of charge and does not form part of the holiday cost.
    2. 20.2 Ski and Snowboard Slovakia do not provide child seats or booster seats. It is the Childs parents or guardians responsibility to provide the necessary child seat or booster seat before traveling in any Ski and Snowboard Slovakia vehicle. If the parent or guardian does not provide a child seat or booster seat for their child, transportation in any Ski and Snowboard Slovakia will be refused.
  21. Smoking
    1. 21.1 For health and safety reasons smoking is strictly prohibited within the chalet and their balconies and company vehicles. If people wish to smoke they must do so outside of these areas.
  22. Children
    1. 22.1 No matter how much care is taken, our chalet is not childproof. Ski and Snowboard Slovakia will not be held responsible for any accidents occurring within the chalet, it is the parent’s responsibility to ensure their children are supervised at all times. All guests under the age of 18 must be accompanied by adults. The minimum age of independent travel and booking with Ski and Snowboard Slovakia is 18 years of age.
    2. 22.2 When making a booking with children the chalet must be booked exclusively to your group. This may incur additional charges.
  23. Ski/Snowboard companion service
    1. 23.1 Ski and Snowboard Slovakia offer a ski/snowboard companion service, to show you around the marked pistes and links around the Jasna resort area, to guests of Ski and Snowboard Slovakia. Please note this is NOT ski guiding - our staff are not professional ski guides in that they do not hold a ski guide qualification or have the necessary insurance. Under no circumstances will our staff offer off piste guiding and if you choose to venture off piste whilst in the company of a staff member you will be strongly advised against any such action unless you employ a Professional mountain guide and the appropriate equipment. Should you choose to ignore our advice, you assume all responsibility for your actions and the inherent dangers of off piste skiing / snowboarding.
  24. Local taxes
    1. 24.1 Local taxes are included in the holiday price, this includes the Slovakian National Park tax. For the National Park tax to be paid we will require your passport number and home address to be given to us upon arrival at the chalet.

Availability and bookings

(including children over 5 years)

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